Refund Policy
ACMER Store strive to provide you with excellent customer service every step of the way. If for any reason you are not satisfied with your purchase, we offer refunds in US dollars, provided that your request meets the requirements outlined in this Refund Policy.
Return Process
The return process may vary depending on the status of your order. Please follow the instructions below to initiate a return:
1. Order Placed
If you wish to cancel your order, please send an email to support@acmer3d.com. We will make an attempt to cancel your order and issue a refund.
Please refrain from opening a refund request, as doing so may incur a fee from your bank and delay the refund process.
2. Order Delivered
If you wish to return a product after receiving it, please send an email to support@acmer3d.com. We will provide you with a return label to send the product back to us.
Please note that a service fee and shipping fee may apply, and you will be responsible for covering these charges.
Please refrain from opening a refund request, as doing so may incur a fee from your bank and delay the refund process.
Return Requirements
To qualify for a refund, the returned product must meet the following conditions:
- The product must be returned within 30 days from the date of delivery.
- You must provide the original receipt and pay the refund service fee.
- All products, packaging, and materials must be in good condition.
- The service charge percentage will be calculated based on the total price of the order, including taxes and shipping costs.
- Replacement of products after delivery is not allowed.
Please refer to the table below for the service charge percentage based on the product classification:
| Package status | Product Classification | Service Charge |
| Unopened | machine | 10% |
| Unopened | accessories |
15% |
| Open, unused | machine |
15% |
| Open, unused | accessories |
20% |
| Open,use | machine |
30% |
| Open,use | accessories |
20% |
Refund Processing Time
To ensure a timely refund process, please include the packing slip, order number, and customer name in the returned package. If you are returning the product yourself, please contact customer support and provide the waybill number for tracking purposes.
Once we receive the returned product, it may take 3-5 business days to process the refund. We will check the product's condition and send you a confirmation email once we approve the refund. The bank will then process the rest of the refund.
If you do not receive a refund within a reasonable timeframe after receiving the confirmation email, please contact your bank.
Disclaimers
Please note the following disclaimers:
- We reserve the right to refuse any return request that does not meet the requirements outlined in this Refund Policy.
- Only approved return requests will be accepted.
- Returns must be mailed to the address provided in the return confirmation email.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact us at support@acmer3d.com. We are always happy to assist you.
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