Are ACMER laser machines reliable?

Learn about ACMER's products and user reviews through ACMER's Facebook group. In addition, our products have passed multiple tests and celebrity evaluation certifications, so you can buy our products with confidence.

Which is your most advanced laser engraving machine?

ACMER P3 is the world's first frame-type Diode & IR 2IN1 dual laser engraving machine, which can engrave more than 300 materials including most metals and non-metals, so you are no longer limited by the engraving materials. In addition, it is also the world's first laser machine with CoreXY structure, which greatly improves the engraving speed while maintaining stability, with a maximum speed of 800mm/s.

How long is the warranty period ?

The laser engraving machine is covered under a 12-month warranty period.

Is it possible to upgrade laser module of the machine?

All ACMER P1 & P2 models can be upgraded with laser modules, including 10W, 20W, 33W diode laser modules and 1064nm 2W infrared laser modules. ACMER P3 can be upgraded to 48W diode or 2IN1 laser modules.

What payment methods does ACMER support?

ACMER currently supports the following payment methods:PayPalCredit card (Visa, Bancontact, American Express, Bancontact, iDEAL, Apple Pay, Google Pay)Instalment payment (Klarna, Afterpay)

What is your return policy?

Refund Policy is designed to provide you exceptional customer service. If you are not satisfied, we offer refunds, provided that your request meets the requirements outlined in our Refund Policy.Return Process may vary depending on the status of order. Please send an email to support@acmerlaser.com. More information, please read Refund Policy.

How long will it take to receive my order?

Typically, it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you.

Do you ship internationally?

Yes, we do ship internationally.Worldwide orders are welcome, and we have local warehouses in Germany and the United States for fast delivery.Free shipping and tax free in the US and EU countries.Please refer to other countries' shipping policies. The shipping fee may vary depending on your location.

ACMER Software Download V0.9

How to Join Our Software Test

Download for Beta Test and fill out survey to win ACMER member points

Step 1

Earn 200 Points

Sign up to be

ACMER Member

Step 2

Get Entry For Beta Test

We'll Send You the
Download Package via Email

Step 3

Earn 1000 Points

Fill Out the Survey

at the Top Bar within the Software

Register Here & Earn

Get Questions?

How to Join Our Software Test

Download for Beta Test and fill out survey to win ACMER member points

Step 1:

Earn 200 Points

Sign up to be Acmer Member

Register Now

Step 2:

Get Entry For Beta Test

We'll Send You the
Download Package via Email

Step 3:

Earn 1000 Points

Fill Out the Survey at the Top Bar within the Software

Questions

Unleash Precision with Latest AcmerTool v0.9

All feedback from the v0.6 beta—baked in.

Discover Enhanced Performance, New Tools, and Seamless Compatibility!

Unleash Precision with Latest AcmerTool v0.8

All feedback from the v0.6 beta—baked in.

Discover Enhanced Performance, New Tools, and Seamless Compatibility!

0.9 New Features
How to Get v0.9
V0.8 Version

Camera calibration and alignment

Say goodbye to guesswork and precise positioning! The new camera function allows you to perform precise calibration and alignment. With real-time screen preview, you can perfectly place the design pattern anywhere on the material to achieve precise operation of what you see is what you get.

Powerful cylindrical engraving function

You can now easily challenge curved objects such as cups, round bottles, rings, etc.! The new version fully supports two types of rotation axes, **Roller and Chuck**, allowing your creation to extend from flat to three-dimensional.

Highlights of this update:

1.Added multiple bitmap engraving modes: For bitmap (photo) engraving, we have added multiple scanning directions such as horizontal, vertical and diagonal. This means that you can choose the best engraving path according to the material texture and design requirements to achieve more detailed and artistic effects.

2.Added Italian support: Ciao! In order to serve more global users, we have officially added the Italian language pack.

3.Performance optimization and problem fixes: We have fixed several known issues and optimized software performance to make your workflow more stable and efficient.

Important notice to Windows users:

Due to a change in the address of the automatic update server, this version will not be able to be directly updated via the automatic update function in the software. You will need to download and install this update manually. We apologize for the inconvenience. Please rest assured that the automatic update experience will be restored and optimized in future versions.

Existing users
Open AcmerTool and click Settings ▸ Check for Updates – v0.8 will download and install automatically.

New users
Register and Complete all steps. Look for an email titled “Your AcmerTool v0.9 Beta Link” in your inbox (or spam folder).
Follow the link and install in one click.

Horizontal & Vertical Distribution

Easily align and space your designs with precision.

Enhanced Toolbar

Quick access to essential functions like edge tracing, zeroing, centering, and laser activation.

Auto-Scaling Canvas

Imported designs now automatically adjust to fit your workspace, saving time and effort.

v0.6 with P3 2-in-1

Blurry edges, low detail (P3 2-in-1)

v0.8 with P3 2-in-1

Sharp lines, high detail

Continuous Improvement - We Listen to You!

We’d love to hear what you think!
Send bugs, ideas, or success photos to sales@acmerlaser.com or reply via the in-app survey and earn 1000 points.
Every comment helps us make the upcoming v0.9 even better.

Continuous Improvement - We Listen to You!

We’d love to hear what you think!
Send bugs, ideas, or success photos to sales@acmerlaser.com or reply via the in-app survey and earn 1000 points.
Every comment helps us make the upcoming v0.9 even better.

Smart Engrave, Effortless Create

Plug in, link up, click once.

Pre-Loaded Material Selection, Perfect Results Every Time

Choose your module, category, material type & thickness and we’ll take care of the rest. Let AcmerTool auto-apply the best engraving parameters for your setup, or create your own custom materials.